Museums have become lightning rods in an increasingly polarized society, exposing often underdeveloped relationships with key stakeholders, from the media to community members. On this edition of Update-1, NPC Broadcast/Podcast Team Co-chair Adam Konowe speaks with Steve Lott, a former journalist turned public relations practitioner and university lecturer. Lott's new book, "Museum Flack: A Public Relations Guide for Museums," uses the fundamentals of story mining and telling as the basis for helping museum executives recognize the difference between marketing and PR.

The decision by X, formerly known as Twitter, to implement Community Notes, a peer-based system for flagging misinformation, met with initial skepticism and even suspicion. On this edition of Update-1, NPC Broadcast Podcast Team Co-Chair Adam Konowe speaks with Huaxia Rui, the Xerox professor of Information Systems and Technology at the University of Rochester’s Simon Business School. A study by Rui and his peers suggests that so-called “crowd-checking” does have a chilling effect on authors' intent on misleading the public.

Surveys show most business leaders say their companies are not prepared to handle a major crisis when one arises. In this episode of Update-1, NPC member Edward Segal discusses his new book, "The Crisis Casebook: Lessons in Crisis Management from the World’s Leading Brands," which offers a roadmap for organizations, leaders, and public figures who want to be prepared for the inevitable. Segal says many executives prepare for crises by denying them, thinking they will never happen to them until they do.